Frequently Asked Questions
Everything you need to know about our handcrafted sweets and shipping.
How do you ensure chocolates don't melt during shipping?
During warmer months or when shipping to hot climates, we use insulated packaging and frozen gel packs to ensure your chocolates arrive in perfect condition. We also offer expedited shipping options to minimize time in transit.
Can I include a personalized gift message with my order?
Yes, you can add a custom gift message during the checkout process. We will print your message on a packing slip or a gift card to be included inside the box at no extra charge.
Do you offer sugar-free or nut-free options?
We offer a selection of sugar-free chocolates for those with dietary restrictions. However, please note that all of our products are manufactured in a facility that processes nuts, dairy, and gluten, so cross-contamination is possible.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our customer service team within 48 hours for a replacement or refund.
How should I store my chocolates once they arrive?
For optimal freshness, store your chocolates in a cool, dry place between 65-70°F. Avoid refrigeration if possible, as it can cause 'bloom' or condensation, though it will not affect the taste.
Do you offer corporate gifting or volume discounts?
Yes, Malley’s Chocolates provides specialized corporate gifting services, including custom branding and multi-address shipping. Discounts may be available for large volume orders; please contact our sales team for a quote.