Returns & Exchanges

At Malley’s Chocolates, we strive for perfection in every box, but due to the perishable nature of our confections, we handle returns and replacements on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, please open your package and inspect your chocolates for any signs of heat damage or shipping-related issues.

• 2.
  Contact Customer Care

  If there is an issue, email our support team with your order number and clear photographs of the product and packaging within 48 hours.

• 3.
  Review and Approval

  Our quality assurance team will review your claim and determine the eligibility for a replacement or store credit based on our freshness guarantee.

• 4.
  Resolution Delivery

  Once approved, we will expedite a fresh replacement order to your address or issue a credit to your account at no additional cost to you.